SwordMax Desktop - Blockchain Programming Education & Development

Introduction

At SwordMaxDesktop, we recognize that your privacy matters deeply to you, and it matters to us too. This privacy policy explains how we collect, use, protect, and handle your personal information when you interact with our blockchain programming education platform. We operate under Vietnamese law while serving students globally, which means we follow strict data protection standards that align with both local regulations and international best practices.

Our commitment goes beyond mere compliance. We believe transparency builds trust, and trust forms the foundation of effective learning relationships. This document will walk you through exactly what data we collect, why we need it, how we protect it, and what rights you have regarding your personal information.

Information We Collect

Personal Information You Provide

When you register for our blockchain programming courses or contact us for information, we collect the personal details you voluntarily share with us. This typically includes your full name, email address, phone number, and educational background. We also gather information about your programming experience level and specific areas of blockchain technology that interest you most.

Full name and contact details for course enrollment and communication
Educational background and programming experience to customize your learning path
Payment information processed through secure third-party payment processors
Career goals and learning objectives to enhance our program recommendations
Technical questions and support requests to provide better assistance

Automatic Information Collection

Like most educational platforms, we automatically collect certain technical information when you visit our website or use our learning management system. This data helps us understand how students interact with our content and identify areas for improvement in our educational delivery.

Data Type	Purpose	Retention Period
IP Address & Location	Security, content localization, analytics	12 months
Device Information	Optimize platform compatibility	6 months
Usage Patterns	Improve course content and user experience	24 months
Learning Progress	Track student advancement and provide certificates	7 years

How We Use Your Information

Your personal information serves specific educational and administrative purposes. We never sell your data to third parties or use it for purposes unrelated to your blockchain programming education. Here's exactly how we use the information you provide:

Course Delivery

We use your information to provide access to learning materials, track your progress through blockchain programming modules, and issue certificates upon completion. Your learning data helps us understand which concepts need additional explanation.

Communication

We send course updates, assignment deadlines, new module releases, and important announcements about the blockchain programming field. You can control the frequency and type of communications you receive.

Platform Improvement

Aggregated, non-identifiable usage data helps us refine our teaching methods, identify popular topics, and develop new courses that match student interests and industry demands.

Support Services

When you contact our support team, we use your information to provide personalized assistance with technical issues, course content questions, and account management needs.

Data Sharing and Third Parties

We maintain strict control over your personal information and share it only when necessary for educational services or legal compliance. Our approach prioritizes your privacy while ensuring we can deliver high-quality blockchain programming education.

We never sell, rent, or trade your personal information to marketers, advertisers, or other third parties for their promotional purposes. Any data sharing occurs only with trusted service providers who help us deliver educational services under strict confidentiality agreements.

Authorized Service Providers

Payment processors for secure handling of course fees and subscription payments
Cloud hosting providers for reliable access to learning materials and course content
Email service providers for course communications and support correspondence
Analytics services to understand platform usage and improve educational effectiveness
Certificate verification services for blockchain programming credential validation

Legal Requirements

We may disclose your personal information when required by Vietnamese law, court orders, or government regulations. This includes cooperation with law enforcement investigations and compliance with educational oversight requirements. We will notify you of such disclosures unless legally prohibited from doing so.

Data Security Measures

Protecting your personal information is fundamental to our operations. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, or disclosure. Our security measures evolve continuously to address emerging threats and maintain the highest protection standards.

Technical Safeguards

SSL/TLS encryption for all data transmission between your device and our servers
Regular security audits and penetration testing by independent cybersecurity firms
Access controls and authentication requirements for all staff members
Automated backup systems with encrypted storage to prevent data loss
Firewall protection and intrusion detection systems monitoring our infrastructure

Organizational Measures

Our team receives regular privacy training and follows strict protocols for handling student information. We maintain detailed logs of data access and conduct regular reviews to ensure compliance with our privacy policies. Only authorized personnel can access personal information, and access is limited to what's necessary for their specific job functions.

Your Rights and Choices

You maintain significant control over your personal information throughout your relationship with SwordMaxDesktop. Vietnamese privacy regulations, combined with our commitment to transparency, provide you with several important rights regarding your data.

Access and Correction

You can request a complete copy of the personal information we hold about you at any time. This includes your profile data, learning progress records, communication history, and any other information associated with your account. If you discover any inaccuracies, you can request corrections through your account settings or by contacting our support team.

Data Deletion

You have the right to request deletion of your personal information, subject to certain limitations related to educational record keeping and legal requirements. We will honor deletion requests within 30 days, though some information may be retained in anonymized form for research and platform improvement purposes.

To exercise any of these rights, contact us at info@swordmaxdesktop.com with your request and proof of identity. We respond to all valid requests within 15 business days and provide clear explanations of any limitations or requirements.

Data Retention Policies

We retain your personal information only as long as necessary to provide educational services, comply with legal obligations, and maintain accurate records. Our retention periods vary based on the type of information and its purpose within our educational platform.

Student Records

Educational progress data, course completion records, and certificates are retained for seven years after your last activity, as required by Vietnamese educational regulations. This ensures we can verify your credentials and provide transcript services for future employers or educational institutions.

Account Information

Profile information, contact details, and account preferences are kept while your account remains active, plus an additional two years after closure. This allows you to reactivate your account and access your learning history if you decide to continue your blockchain programming education.

International Data Transfers

As an online educational platform, we may transfer your personal information across borders to provide seamless learning experiences and maintain reliable service delivery. All international transfers occur under appropriate safeguards and with respect for Vietnamese data protection requirements.

When we use cloud services or third-party providers located outside Vietnam, we ensure they maintain equivalent levels of data protection through contractual agreements, certification programs, or adequacy decisions recognized by Vietnamese authorities.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your learning experience and provide personalized content recommendations. You can control cookie settings through your browser preferences, though disabling certain cookies may limit some platform functionality.

Essential Cookies

These cookies are necessary for basic platform operation, including user authentication, course progress tracking, and security features. Essential cookies cannot be disabled without affecting your ability to access learning materials.

Analytics and Preferences

We use analytics cookies to understand how students interact with our content and preference cookies to remember your settings and customize your experience. You can opt out of these cookies while maintaining access to all educational features.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes that affect how we collect, use, or protect your personal information, we will notify you via email and prominently display the updates on our website.

Minor updates, such as clarifications or contact information changes, may be made without individual notification. We encourage you to review this policy periodically to stay informed about how we protect your privacy and handle your personal information.

Privacy Policy